Frequent Asked Questions

Our support falls into four core categories:Lifestyle & Daily Support Personal shopping coordination, household task coordination, vendor scheduling, routine check‑ins, and assistance with everyday organization.Appointments & Family Support Scheduling, reminders, nonmedical appointment accompaniment, coordination of in‑home support services, and authorized family communication.Technology Assistance Device setup, troubleshooting, video call support, and help navigating online accounts.Home Oversight Mail and package monitoring, seasonal home check-ins, and support with routine home maintenance needs.

No. NorthBridge strictly provides nonmedical, nonclinical, nonpersonal‑care services. We do not offer medical advice, treatment, medication management, bathing, dressing, grooming, mobility assistance, or any service requiring a medical license.

The Comprehensive Assessment is a detailed, in‑home evaluation that includes:A home visitClient and family discussionNeeds assessmentIdentification of prioritiesInitial recommendationsA personalized service plan

Yes. The assessment ensures we understand your needs, preferences, home environment, and communication structure before beginning ongoing support. The assessment fee is $750 and will be credited toward your first month of services if you choose to move forward.

Yes. With your written authorization, we can provide updates, scheduling information, and administrative communication to approved contacts.

We do not provide transportation services at this time. We can meet clients at their appointment location or accompany them while using arranged transportation or the client's vehicle.

NorthBridge helps coordinate with contractors and service provides on the client's behalf. We can schedule appointments, facilitate communication, provide access when appropriate, and keep clients and families informed of progress. We do not perform, supervise, or guarantee the work of third-party vendors.

Monthly service fees are billed in advance. Additional services may be billed separately, and urgent or after‑hours requests may incur premium fees.